License Setup
TeraVina apps require a license with Oztera. To get an Oztera license, first contact cs@oztera.com to get the license process started and then you will receive your customer ID from customer service.
Customer License Setup
Once you have your customer ID, use the search box to navigate to the Customer License Info. setup page:
In the Customer License Info. setup you should find all the setup fields defaulted with just the Customer ID missing. All that is required is to add your customer ID and click OK to close the setup page. However, if you wish to know more about this setup, additional setup field is available below.
| Field | Description |
|---|---|
| (1) Customer ID | A unique identifier for your company which is used to pull your valid license information from Oztera. |
| (2) License Webservice URL | The URL used to query for updated license information. This is managed by Oztera. |
| (3) Username | The username used to query for updated license information. This is managed by Oztera. |
| (4) Password | The password used to query for updated license information. This is managed by Oztera. |
| (5) Begin Warning Date Formula | A dateformula used to calculate how many days before your license expires that you should receive warning messages on the rolecenter when you login. |
| (6) Warning Wait Hours | A duration of time used to wait before sending you an additional reminder about your license expiring. |
| (7) DL License Date Formula | Indicates how often the system should attempt to download updated license information automatically on the rolecenter when you login. |
| (8) Try DL License Wait Minutes | Indicates how long the system should wait after failing to download updated license information before trying again on the rolecenter when you login. |
Updating the App License Info
Whenever the rolecenter is opened, new license information may be downloaded automatically based on the intervals defined in your Customer License Info. setup. You may also manually download your latest license information. To do so, follow the instructions below.
1. Navigate to the App License Info. page by using the search box and searching for App License Info.
2. To manually download an updated license, select the app and select Get Latest License under the Actions menu.
3. You should see your license Expiration Date (1) and Last Check Date (2) get updated. If the license update fails you should see an error message in the Last Webservice Message (3) field. If this occurs then try again in a few minutes and if the Last Check Date (2) continues to not get updated then contact cs@oztera.com.
Importing a License File
If you are having difficulty with downloading the latest license information, Oztera may provide you with a license file to import.
To import the file:
1. Navigate to the App License Info. page by using the search box and searching for App License Info.
2. Select Actions > Import License File
3. Use the […] to select your file and then click ok to import. You should then see your license information updated on the page.