Complete Outsourcing

Oztera’s Complete IT Outsourcing is our core IT service. We manage the entire spectrum of our clients’ technology issues, ensuring that systems are current, reliable, stable, and efficient. We take full responsibility for the success of technology in our clients’ organizations.

The predictable Outsourcing monthly fee allows clients to accurately budget their technology expenditures. Partnering with Oztera eliminates the hidden costs—in employee aggravation, customer frustration, and lost productivity—associated with unreliable IT systems or support.

Oztera's robust Outsourcing focuses on all levels of your organization: senior management, end users, and the system itself. SMP services are reactive and proactive:

• Help Desk- Our analysts are available 24 hours a day, 7 days a week. Remote support is available from 7:30 am to 6:30 pm, Monday through Friday.
• Office Hours- Our analysts will travel to your offices for onsite work and to provide short individual training sessions.
• Scheduled Trainings- Our certified systems analysts provide group training sessions on a variety of topics at the request of your senior management.
• Anti-Virus Protection- Our analysts are constantly updating client servers and computers with the latest virus definitions. We protect your critical data before problems arise.
• Daily Backups- Our analysts ensure that your critical data is safe and recoverable through monitored daily backups. If a file is lost or corrupted, we will help you get it back.
• Managed Firewalls- Our technical staff manages your firewall to protect your private information. We secure your network from the outside and guard against intruders