Our Philosopy for Success

Processes can always be improved. They can then be transformed into efficient software applications, automated in some instances, and then extended to users outside the organization. The technology for achieving these goals is available in many forms and on many platforms. We chose to represent Microsoft Navision because we were impressed by it’s friendly user interface, the functionality out of the box and the ease at which we could manipulate the software and add custom functionality.

We have found that many of the standard applications on the market do not provide well for custom functionality. In fact many of the vendors for these products make it difficult and costly to customize their software. A majority recommend against doing so. Oztera believes this close minded approach to implementations is one of the components that sets successful implementations apart from the failures. Many businesses have found dominance in markets by doing things differently, why should they conform to an application that makes them change that model?

There are some instances where changing processes to fit more standard approaches makes sense, but a company should have the option to modify the software in circumstances that warrant such a change. They should also not have to break the bank in order to do so. Because of the flexibility of Microsoft Navision and the talent of our staff, our Systems Analysts and Developers are able to work closely with the implementation team and modify the software to mold to your business model. We believe it is up to us your Partner to accept and extend the business model that has made you successful.

To help your project be successful you need more than just a robust platform, sound processes and good development. In fact, the main reason for failed implementations has absolutely nothing to do with technology. It is the end users that interact with the system that make or break the integration. Company culture is a touchy subject, and unless users can play a part and see the benefits of the project, there is little chance for success. This is the main reason that Oztera places a large emphasis on company involvement and end user training.

From the beginning, you will notice our attention to the end user and their concerns. We involve the key players in the organization and encourage communications with the rest of the staff, making their voices and concerns heard, documented and included in the project requirements when applicable. To insure the project doesn’t get inundated with a daunting number of modifications, we phase in aspects that are not critical to the success of the project, allowing all concerns to be addressed while keeping focus on the immediate goals.

In addition to user involvement, we seek to give you the keys to the world of Navision. Our goal is not only to marry your processes with the software, but to also create a union between your end users and the software. An intimate understanding of the areas your end users are responsible for is crucial to the success of the implementation. That is the reason for our commitment to our training services. We team up your end users with experienced trainers that know specific application modules inside and out. They will not only walk your employees through specific processes, they will also explain the necessary details of what the system is processing, and how what they do affects the rest of the company as a whole.

At the end of the day, you can rest assured that your staff understands and is confident in the journey you have embarked on. With Oztera, you will know that they have accepted and embraced the tool that will help your company grow and make your relationships flourish.